Location

Austin, TX

Role

Usio is seeking a talented Back End Developer to join our Prepaid Card Engineering Team. We are passionate about building cloud native solutions and want you to help grow our product to the next level!

About Usio

Usio is a FinTech solutions provider offering integrated payment solutions to merchants, banks, service bureaus, crypto exchanges, and card issuers. Our payment processing platforms provide convenient, world-class payment solutions and services to their clients.

Usio’s Prepaid Card Engineering Team is based out of our Austin, TX offices, with headquarters in San Antonio, Texas.

Team

You’ll join Usio’s Prepaid Card Engineering Team where we believe in tight-knit collaboration and helping each other succeed as a team. Our Akimbo Card product is an innovative debit card system that serves Fortune 500 companies and over 90 leading cities and charities. We’re geeks who are excited by using new technology, and our environment offers many opportunities to experiment, share ideas and make a huge impact on the cardholder experience.

Technology

We develop and operate the full card issuing and processing stack, where you’ll contribute code to a robust system that processes a high volume of transactions and card orders per day. We believe in stable, maintainable, and decoupled architecture, and our team has the freedom to experiment and incorporate the best solutions in today’s technology landscape. Our tech stack includes Azure, Golang, React, and MSSQL/MySQL.

Environment

Want to work with us? Our Austin, TX office is modern, casual, friendly and fun. We’re a tight knit team of talented individuals working together in a collaborative and ego-free environment. Our Prepaid Card Engineering Team builds software using the Scrum framework, where our team members are empowered to raise issues and improve the way we do work.

Expectations

As a Back End Developer, you’ll help develop new microservices and migrate/redevelop existing APIs and services into microservices. You’ll collaborate with other Scrum team members to craft integrated & complete solutions each Sprint within a small team environment.

Required Experience

· 2 years of experience as a cloud-native back end developer

· 1 year of experience with Microservices

· 1 year of experience with Docker and/or Kubernetes

· 1 year of experience with a cloud provider (AWS, Google, Azure)

· 2 years of experience with one of the following: Go, C#, C/C++ or Java

· 2 years of experience with SQL

· 2 years of experience with Git

· Willing to learn Go (Golang)

Preferred Experience

· 1 year of experience with Go (Golang)

· 1 year of experience with Azure Automation, Google Cloud Functions or OpenFaas

· 1 year of experience with CI/CD pipelines

Benefits

· Competitive, full-time salary commensurate with experience

· Employer paid Medical, Dental, Vision, Life & Disability coverage for employees. Family coverage is also available

· 401 (k) Retirement Plan with employer matching

· Paid Time Off

· Equity Participation

LOCATION
Austin, Texas.

Role
Usio is seeking a passionate Technical Support Associate with experience in supporting enterprise, customer-facing products.

Team
You’ll join Usio’s Prepaid Card Team where we believe in tight-knit collaboration and helping each other succeed. You’ll support an innovative debit card product that serves Fortune 500 companies and over 90 leading cities and charities. We’re geeks who are excited by using new technology, and we’re excited to have you support our excellent cardholder experiences!

Technology
We develop and operate the full card issuing and processing stack, giving us a first-to-market advantage. Our cardholders enjoy several ways to manage their cards; via a cardholder web portal, as well as React Native iOS/Android apps. We are one of the first prepaid cards to offer contactless payments and the only to offer it for gift cards. We also offer an incentive and reward card product for businesses that offer real-time delivery using virtual card technology.

Environment
Want to work with us? Our Austin, TX office is modern, casual, friendly, and fun. We’re a tight-knit team of talented individuals working together in a collaborative and ego-free environment. You’ll collaborate closely with our Prepaid Card Engineering Team, which builds software using the Scrum framework.

Expectations
As a Technical Support Associate, you’ll be responsible for assisting cardholders, business clients, and internal users with remediating issues they’re experiencing with our web and mobile applications. You’ll work closely with customer service agents, engineers, and our operations team day-to-day to facilitate issues to closure. As part of fostering an excellent customer experience, you’ll triage tickets through our ticketing system and occasionally attend video calls to help diagnose more complex issues.

Required Experience
· 1 year of experience in a technical support role
· Strong customer service skills, with great attention to detail
· Excellent communicator, both written and verbal
· Ability to analyze data from a variety of sources to determine the root cause
· Strong work ethic and determination to solve complex problems
· Experience documenting steps and procedures for solving common issues

Preferred Experience
· Experience supporting an enterprise product
· Experience supporting a customer-facing product
· Experience with SQL (MySQL, Postgres or MSSQL)
· Programming experience (.NET, Java, Go, Javascript, Python)
· Experience supporting applications in the cloud (AWS, Azure or Google Cloud)
· Exposure to Linux and Windows server environments
· Understanding of Restful APIs (ability to read and understand API documentation and how to make API requests)

Benefits
· Competitive, full-time salary commensurate with experience
· Employer paid Medical, Dental, Vision, Life & Disability coverage for employees. Family coverage is also available
· 401 (k) Retirement Plan with employer matching
· Paid Time Off
· Equity Participation
· Annual training allowance