Careers
Usio, Inc. (Nasdaq: USIO), a leading FinTech integrated payment solutions provider, offers a wide range of payment solutions to merchants, billers, banks, service bureaus, crypto exchanges and card issuers. The Company operates credit, debit/prepaid, and ACH payment processing platforms to deliver convenient, world-class payment solutions and services to their clients. The strength of the Company lies in its ability to provide tailored solutions for card issuance, payment acceptance, and bill payments as well as its unique technology in the prepaid sector. Usio is headquartered in San Antonio, Texas, and has offices in Austin, Texas and Franklin, Tennessee, just outside of Nashville.
Positions
ROLE
Usio is seeking a talented Backend Developer (Microservices) passionate about building cloud native solutions.
LOCATION
San Antonio, TX or Austin, TX
TEAM
You’ll join our the Usio Card Issuing Team where great experiences are at the heart of everything we do. The Card Issuing Team has developed an innovative debit card product that serves to offer financial incentives to Fortune 500 companies and over 90 leading cities and charities. We’re geeks who are excited by using new technology but are even more excited by inventing it ourselves. Our environment offers many opportunities to experiment, share ideas and make a huge impact on the cardholder experience.
TECHNOLOGY
We develop and operate the full card issuing and processing stack which offers unique flexibility and agility to release new innovative features, often giving us a first-to-market advantage. We are one of the first prepaid cards to offer contactless payments and the only to offer it for gift cards. We also offer an incentive and reward card product for businesses which offers real-time delivery through the use of virtual card technology.
ENVIRONMENT
Want to work with us? Our office is modern, casual, friendly and fun. We work hard but believe in a work-life balance that means you aren’t spending long hours in the office everyday as long as you’re meeting your goals. We're a tight knit team of talented individuals working together in a collaborative and ego-free environment. The position can office out of our corporate offices in San Antonio, Texas OR our Prepaid division’s offices in Austin, Texas.
EXPECTATIONS
As a Backend Developer (Microservices), you’ll help develop new microservices and migrate/redevelop existing APIs and services into microservices. As a small team, you'll have opportunities to gain exposure to technologies and skills that you've had an interest in but have been unable to pursue in a professional environment.
REQUIRED EXPERIENCE
- 2 years of experience as a cloud-native backend developer
- 1 year of experience with Microservices
- 1 year of experience with Docker and Kubernetes
- 1 year of experience with a cloud provider (AWS, Google, Azure)
- 2 years of experience with one of the following: Go, C#, C/C++ or Java
- 2 years of experience with T-SQL
- 2 years of experience with Git
- Willing to learn Go (Golang)
PREFERRED EXPERIENCE
- 1 year of experience with Go (Golang)
- 1 year of experience with Azure Automation, Google Cloud Functions or OpenFaas
- 1 year of experience with CI/CD pipelines
ROLE
We are looking for a full-time Customer Support Representative to assist with ongoing daily customer support items related to payment processing. The successful candidate should be flexible and be able to multitask as well as communicate effectively between team members and customers via phone and email. Ultimately, you will help establish our reputation as a company that provides excellent customer support during all interactions.
LOCATION
San Antonio, TX
RESPONSIBILITIES
- Troubleshooting, researching and solving product and transaction issues
- Tracking down and verifying all necessary documentation
- Responding to daily customer queries in a timely, accurate, and highly professional manner via multiple communication methods
- Issues can range from processing errors, chargebacks, voids/refunds, settlements, fees, holds, unlocking accounts, creating user credentials and more
- Update sensitive information with extreme attention to detail
- Using several different systems with a high degree of proficiency
REQUIREMENTS
- Experience as a Support Representative or similar customer-facing role.
- Familiarity in the payments/banking industries is a plus
- Strong Excel skills a plus
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Ability to manage difficult personalities and situations
BENEFITS
- Competitive, full-time salary commensurate with experience
- Employer paid Medical, Dental, Vision, Life & Disability coverage for employees. Family coverage is also available
- 401 (k) Retirement Plan with employer matching
- Paid Time Off
- Equity Participation
- Annual training allowance
ROLE
Usio Output Solutions is looking for a full-time mature, reliable individual. Postal experience of preferred. This is an entry-level position, however Printing, Folding, Inserting or USPS knowledge and experience is a plus!
Pay: From $12.00 per hour
Apply in person at 2416 Brockton St. #105 between the hours of 9:00am and 3:00pm or submit your resume here on Indeed.
EXPECTATIONS
- Must be able to stand on feet for long periods of time.
- Must be able to lift at least 50 lbs.
- Must be able to work a flexible work schedule.
REQUIRED
- Must have a valid drivers license
- No experience needed
ROLE
Usio is seeking a passionate Technical Support Associate with experience in supporting enterprise, customer-facing products.
LOCATION
San Antonio, TX or Austin, TX
TEAM
You’ll join the Usio Card Issuing Team where great experiences are at the heart of everything we do. The Card Issuing Team has developed an innovative debit card product that provides financial incentives to Fortune 500 companies and over 90 leading cities and charities. We’re geeks who are excited by using new technology but are even more excited by inventing it ourselves. Our environment offers many opportunities to experiment, share ideas and make a huge impact on the cardholder experience.
TECHNOLOGY
We develop and operate the full card issuing and processing stack which offers unique flexibility and agility to release new innovative features, often giving us a first-to-market advantage. We are one of the first prepaid cards to offer contactless payments and the only to offer it for gift cards. We also offer an incentive and reward card product for businesses which offers real-time delivery through the use of virtual card technology.
ENVIRONMENT
Our office is modern, casual, friendly and fun. We work hard but believe in a work-life balance that means you aren’t spending long hours in the office everyday as long as you’re meeting your goals. We're a tight knit team of talented individuals working together in a collaborative and ego-free environment. The position can office out of our corporate offices in San Antonio, Texas or our Prepaid division’s offices in Austin, Texas.
EXPECTATIONS
As a Technical Support Associate, you’ll be responsible for assisting cardholders and business clients with remediating issues they’re experiencing with our applications. You’ll work closely with customer service agents, engineers and our operations team on a daily basis. Although, most communication occurs through our ticketing system, you’ll also be part of client video calls to help diagnose more complex on-going issues.
REQUIRED EXPERIENCE
- 1 year of experience in a technical support role
- Strong customer service skills, with a great attention to detail
- Excellent communicator, both written and verbal
- Ability to analyze data from a variety of sources to determine root cause
- Strong work ethic and determination to solve complex problems
- Experience documenting steps and procedures for solving common issues
PREFERRED EXPERIENCE
- Experience supporting an enterprise product
- Experience supporting a customer-facing product
- Experience with SQL (MySQL, Postgres or MSSQL)
- Programming experience (.NET, Java, Go, Javascript, Python)
- Experience supporting applications in the cloud (AWS, Azure or Google Cloud)
- Exposure to Linux and Windows server environments
- Understanding of Restful APIs (ability to read and understand API documentation and how to make API requests)
BENEFITS
- Competitive, full-time salary commensurate with experience
- Employer paid Medical, Dental, Vision, Life & Disability coverage for employees. Family coverage is also available
- 401 (k) Retirement Plan with employer matching
- Paid Time Off
- Equity Participation
- Annual training allowance
Benefits
- Competitive, full-time wage/salary
- Employer paid Medical, Dental, Vision, Life & Disability
- 401 (k) Retirement Plan with employer matching
- Paid Time Off
- Equity Participation
- Annual training allowance