An excellent customer experience strategy can give you a clear competitive advantage. We get an in depth understanding of your customers, business, market and technology. We target your objectives, KPIs and identify the focus for designing products and user experiences that deliver you excellent customer satisfaction and immediate ROI.
We help you place customers at the heart of your decision making and planning processes. From persona development to guerilla vox pops, we can help you find out more about who your users are and their motivations, attitudes and behaviours throughout the customer journey. This leads to engaging experiences in line with your objectives that increase retention.
UX Product Design
We work with you to develop new ideas and turn them in to something tangible that you can test with users for genuine feedback. Our tools include rapid prototyping and user story visualisation. Lower your chance of failure and produce better products by involving users at the prototype stage when it’s cheaper to fix UX issues.
Testing & Evaluation
- Testing your website, tablet and mobile propositions with real users in our labs to find user journey blockers
- Showing you how to fix issues
- Increasing your conversion rates and digital revenues
- Giving you immediate, tangible return on investment
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