About USIO
Usio, Inc. (Nasdaq: USIO), a leading FinTech integrated payment solutions provider, offers a wide range of payment solutions to merchants, billers, banks, service bureaus, crypto exchanges, and card issuers. The Company operates credit, debit/prepaid, and ACH payment processing platforms to deliver convenient, world-class payment solutions and services to their clients. The strength of the Company lies in its ability to provide tailored solutions for card issuance, payment acceptance, and bill payments as well as its unique technology in the prepaid sector. Usio is headquartered in San Antonio, Texas and has an office in Austin, Texas.
Position Description
Department Team
Environment
Want to work with us? Our office is modern, casual, friendly, and fun. We work hard but believe in a work-life balance that means you are not spending long hours in the office needlessly. We are a tight knit team of talented individuals working together in a collaborative and ego-free environment.
This position is based in our San Antonio, Texas office.
Expectations
Position Responsibilities
- Investigate and resolve technical support tickets
- Act as a first responder to platform outages
- Collaborate with the application engineering and infrastructure teams to help identify and resolve issues and propose improvements
- Automate system performance and uptime monitoring
- Document processes, workflows, and configuration settings
- Guide business clients through technical implementations and onboarding
- Develop and refine internal tools and automation flows
- Help ensure PCI and SOC compliance
- Build and maintain GitHub and Azure based CI/CD pipelines
Preferred Experience
- Development experience in C#, VB, Golang, PowerShell or JavaScript
- Technical documentation experience
- Experience working in ticketing systems such as Zendesk, GitHub, Azure Previous experience in a DevOps, Software Engineering, SRE, or Platform
Support Role
- Technical documentation experience
- Experience working in ticketing systems such as Zendesk, GitHub, Azure
DevOps or Jira
- Azure, AWS, GCE or other cloud provider experience
- Containerization knowledge such as Docker, K8S, Borg, etc.
- Excellent oral and written communication skills
- 2 years of Linux and/or Windows server experience
- An understanding of agile development life cycle and methodologies
Benefits
- 401(k) w/ matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Compensation Package
- Employee stock purchase plan
- RSU
Elevate Your Payment Experience
Embedded payments processing is just one click away.
Corporate Headquarters
-
3611 Paesanos Parkway Suite 300
San Antonio, Texas 78231 - 210.249.4100
Additional Locations
Austin Division
-
1800 E 4th Suite 132
Austin, Texas 78702
Usio Output Solutions
-
2416 Brockton Street Suite 105
San Antonio, Texas 78217
