Platform Support Engineer

About USIO

Usio, Inc. (Nasdaq: USIO), a leading FinTech integrated payment solutions provider, offers a wide range of payment solutions to merchants, billers, banks, service bureaus, crypto exchanges, and card issuers. The Company operates credit, debit/prepaid, and ACH payment processing platforms to deliver convenient, world-class payment solutions and services to their clients. The strength of the Company lies in its ability to provide tailored solutions for card issuance, payment acceptance, and bill payments as well as its unique technology in the prepaid sector. Usio is headquartered in San Antonio, Texas and has an office in Austin, Texas.

Position Description

Usio is seeking a talented Platform Support Engineer, passionate about new technology focusing on supporting the Card Issuing platform, documentation, scalability, automation, and on-going development and refinement of internal tools. This position is onsite, non-remote.

Department Team

You’ll join our Usio Card Issuing Platform Support Team, where great experiences are at the heart of everything we do. We are a passionate group of individuals who are excited by using new technology but are even more excited by inventing it ourselves. Our environment offers many opportunities to experiment, share ideas and make a huge impact on the automation and developing world. This team is an evolving team with room to grow and branch off as needs arise for more diversified specialization.

Environment

Want to work with us? Our office is modern, casual, friendly, and fun. We work hard but believe in a work-life balance that means you are not spending long hours in the office needlessly. We are a tight knit team of talented individuals working together in a collaborative and ego-free environment.

This position is based in our San Antonio, Texas office.

Expectations

As a Platform Support Engineer, you’ll help ensure that the platform operates smoothly on a daily basis. Through tickets and projects, you’ll also identify and help to resolve issues with bugs, and improve scalability, security, automation, internal tooling, and guide partner technical implementations.

Position Responsibilities

Investigate and resolve technical support tickets
Act as a first responder to platform outages
Collaborate with the application engineering and infrastructure teams to help identify and resolve issues and propose improvements
Automate system performance and uptime monitoring
Document processes, workflows, and configuration settings
Guide business clients through technical implementations and onboarding
Develop and refine internal tools and automation flows
Help ensure PCI and SOC compliance
Build and maintain GitHub and Azure based CI/CD pipelines

Preferred Experience

Development experience in C#, VB, Golang, PowerShell or JavaScript
Technical documentation experience
Experience working in ticketing systems such as Zendesk, GitHub, Azure Previous experience in a DevOps, Software Engineering, SRE, or Platform

Support Role

Technical documentation experience
Experience working in ticketing systems such as Zendesk, GitHub, Azure

DevOps or Jira

Azure, AWS, GCE or other cloud provider experience
Containerization knowledge such as Docker, K8S, Borg, etc.
Excellent oral and written communication skills
2 years of Linux and/or Windows server experience
An understanding of agile development life cycle and methodologies

Benefits

401(k) w/ matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Vision insurance

Compensation Package

Employee stock purchase plan
RSU

Customer Support

Customer Support Representative (Spanish Speaking)

Elevate Your Payment Experience

Embedded payments processing is just one click away.

Corporate Headquarters

Additional Locations

Austin Division

Usio Output Solutions

Solutions

Product List

Solutions By Use Case