Customer Support Representative (Spanish Speaking)

About USIO

Usio, Inc. (Nasdaq: USIO), a leading FinTech integrated payment solutions provider, offers a wide range of payment solutions to merchants, billers, banks, service bureaus, crypto exchanges, and card issuers. The Company operates credit, debit/prepaid, and ACH payment processing platforms to deliver convenient, world-class payment solutions and services to their clients. The strength of the Company lies in its ability to provide tailored solutions for card issuance, payment acceptance, and bill payments as well as its unique technology in the prepaid sector. Usio is headquartered in San Antonio, Texas and has an office in Austin, Texas.

Position Description

We are looking for a motivated Spanish speaking Customer Support Representative to assist with ongoing daily customer support items related to payment processing. The successful candidate should be flexible and be able to multitask as well as communicate effectively between team members and customers via phone and email. Ultimately, you will help establish our reputation as a company that provides excellent customer support during all interactions. We offer a fun and friendly environment with career growth in many different positions. Come be a part of the USIO Family!

Environment

Want to work with us? Our office is modern, casual, friendly, and fun. We work hard but believe in a work-life balance that means you are not spending long hours in the office needlessly. We are a tight knit team of talented individuals working together in a collaborative and ego-free environment.

This position is based in our San Antonio, Texas office.

Position Responsibilities

Troubleshooting, researching and solving product and transaction issues
Tracking down and verifying all necessary documentation
Responding to daily customer queries in a timely, accurate, and highly professional manner via multiple communication methods
Issues can range from processing errors, chargebacks, voids/refunds, settlements, fees, holds, unlocking accounts, creating user credentials and more
Update sensitive information with extreme attention to detail
Using several different systems with a high degree of proficiency